How is my organization billed?
Customers are billed either by credit card or on account (upon approved credit), on a subscription basis.
When does billing begin?
Your account becomes billable on the first day of the month. All users get a free trial through the end of the month. For example, if your trial began on May 22nd, your trail would be over on June 1st and your account would be billed starting on June 1st. By default, the invoice is calculated based on the number of mailboxes on the first of the month of the billing period- so if on June 1st you had 55 users, you would be charged for 55 users.
Do I have to pay for aliases?
No. Alias accounts are filtered for spam and viruses, but they are not billed.
What if I pay annually and my seat count changes over the course of the year?
Some offerings have a licensing model by which customers will not receive service for any seats in excess of which they have purchased. We do not use that approach.
Our policy is to allow customers to add mailboxes whenever they need to do so, without restricting them based on a prior billing.
With each billing interval, we calculate service fees based on the number of mailboxes as of the first of the month. If customers add mailboxes during the course of a month, they are not billed for those employees even though they receive some free service... and by the same token, if customers remove employees mid-month, they are still charged for those employees even though those employees do not receive service for the full month.
Similarly, we understand that there may be fluctuations one way or the other over the course of a year. Customers should specify a mailbox count based on their current or projected size. In most cases, the actual mailbox count over the course of the year will be close to the initial estimate. Should the actual mailbox count exceed the estimate, we reserve the right to adjust our billings to reflect the customer's actual use of the service.
Generally, we have found this approach to be fair and effective, particularly given the relatively nominal monthly cost for each individual using the service.
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