INCOMING Domain Transfers: How to Initiate a Transfer

Prepare Domain for Transfer at the Current Registrar

To transfer a domain into our system, you will need to do three things on the current registrar's system (for most domain extensions):

• Unlock the domain by disabling Registrar-Lock.
• Verify that the registrant and administrative contacts on the domain are current and valid. You may also want to disable ID Protect if it's enabled, as this will make the transfer process easier.
• Obtain the authorization (EPP) code.

Please note that some domain extensions don't use Registrar-Lock or authorization codes. For example, .eu domains only use email verification for transfers, and don't need to be unlocked or have an authorization code submitted for the transfer. If you are having trouble completing any of the above steps, please search our knowledge base for specifics on the domain extension that you are trying to transfer, or submit us a ticket with your request.

Submit the Incoming Transfer Order through Your Account with Us

Once you have the necessary information, please do the following to submit the incoming transfer request in our system:

• Log into your account.
• Select the menu option Domain Management > Transfer Domain
• Enter the domain name(s) in the appropriate format, which is demonstrated in the examples on the page.
• Click Submit Order

Either our system or the registry will send you an email to approve or reject the transfer. Once you respond affirmatively to the email, the transfer process will go forward.

Transfer Timeframe

Per ICANN regulations, once the Gaining Registrar has received transfer verification from the registrant or administrative contact for the domain(s), the Register of Record has five days to manually approve the transfer.

If the Registrar of Record doesn't manually approve the transfer within five (5) days, the registry will automatically complete the transfer.

IMPORTANT NOTE: The five day waiting period begins once the Registrar of Record has been notified of the transfer request by the registry. This typically occurs within 12-24 hours after the transfer has been approved by you or your client.

If your domain expired and you renewed it with your current registrar during the expiration grace period, you may want to wait until 46 days after the expiration date to transfer your domain to avoid losing one year of registration.